Your Questions Answered
Welcome to our FAQ section! Here, we aim to provide clear answers to your most pressing questions about our medical services. Whether you’re looking for information on our health products, medical support, or general resources, you’re in the right place. We’re here to help!
Common Questions
Your questions answered simply and clearly.
To schedule your consultation, you can visit our website’s contact section and send us an e-mail, WhatsApp or call our office.
To assist you, we kindly request that you send us the following:
- A copy of your identification (e.g., passport or national ID)
- Any relevant medical records
- A brief summary of your current medical condition or concern
You may share these documents with us via email at [info@medi-cop.co.za] or through WhatsApp at [+27 81 388 5991].
🔔 Payment Policy for Consultations
Please note: These are non-formal medical consultations.
💳 Payment Options:
- EFT (Electronic Funds Transfer)
- YOCO payment link
📤 Proof of Payment: Send proof to:
- 📧 Email: info@medi-cop.co.za
- 📱 WhatsApp: +27 81 388 5991
⚠️ Important: All payments must be made strictly in advance, without exception.
Before Payment:
You may cancel at any time before making a payment. Simply notify us via email or WhatsApp to inform us of your decision—no questions asked.
After Payment:
Cancellations after payment will be handled on a case-by-case basis. If the consultation process has not yet begun, your payment will be retained as credit, which you can use for any future consultation services.
Yes, absolutely! You’re welcome to bring someone with you. Having a family member or friend for support during your consultation is often encouraged, it can help you feel more comfortable and ensure you don’t miss any important information.
During your first consultation, you can expect an informative session designed to understand your needs and set the foundation for your care. Here’s a breakdown of what typically happens:
🩺 1. Medical History Review
- You’ll be asked about your concern, which may be negligent service, lack of service or maybe uncertainty about service or treatment received.
- Past and current medical conditions, medications, allergies, and family medical history.
💬 2. Discussion of Concerns
- You’ll have the opportunity to share your symptoms, concerns, or goals—whether they’re physical, emotional, or lifestyle-related.
- Feel free to ask any questions you have, no matter how small they may seem.
🧭 3. Planning the Next Steps
- Based on your discussion, the provider will explain the possible causes of your concerns and outline a plan.
- This might include diagnostic tests, referrals, treatment options, lifestyle recommendations and where Medi-COP will intervene with the service provider in regard with your concern.
📝 4. Documentation and Consent
- You may be asked to fill out forms or sign consent documents.
🤝 5. Support and Follow-Up
You’ll be advised on how we’ll support you moving forward, including follow-up appointments, resources, or ongoing care.
All tests are conducted with the utmost privacy, professionalism, and care. Once your results are available, we will contact you promptly through your preferred communication method. Our team is always available to discuss your results, answer any questions, and provide guidance on next steps if needed.
No, all payments must be made strictly in advance, without exception.
